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Generally, you cannot use Reqidas name, logo, or images for commercial purposes without prior authorization from Reqidas. We understand that each request may vary, and while Reqidas cannot individually review all requests for usage permissions, it's crucial for you to ensure your proposed use aligns with relevant laws. Reqidas reserves the right to address any unfair or unauthorized uses of its name, logo, and images.

Reqidas offers convenient delivery options tailored to your needs. For Reqidas members, delivery is free—simply sign up or log in to enjoy this perk. Non-members can also qualify for free delivery by spending over €60*. Here's a breakdown of our delivery methods:

Standard Home Delivery with DHL:
Time: 1-3 calendar days (excluding Sunday)
Cost: €5.49 (Free for members)

Standard Home Delivery in Heidelberg:
Time: 0-2 business days
Cost: Free

Please note that delivery times may vary for personalized products and during high-demand periods, like new jersey launches. Additionally, if you have pre-ordered or back-in-stock items, different delivery times may apply.
If you're wondering about the status of your order, you can track it on your order details page. For any issues with delivery, such as address mistakes or name discrepancies, DHL will provide instructions via email on how to proceed.

Keep in mind our delivery rules and restrictions:

We currently only ship to Germany.
Deliveries are made Monday through Saturday.
We do not deliver to PO boxes.
Orders are processed on business days only, excluding national holidays.
Delivery times may vary based on product type, address, and chosen delivery method.
During sale periods, delivery times may be longer than usual.
Personalization may add 1-2 days to delivery times, and during high-demand periods, such as new jersey launches, it could take 2-4 days.
Orders placed around public holidays may experience delays.
We reserve the right to cancel orders to remote areas subject to additional terms and conditions.

For any further inquiries or assistance, feel free to reach out to our customer support team. We're here to ensure your Reqidas experience is seamless and enjoyable.

To monitor the progress of your order, visit our Order Tracker page and simply input your order number along with your email address.

For real-time updates on your delivery, utilize the tracking link provided in your Shipment Confirmation email, sent promptly once your parcel is dispatched.

Your order number can be easily located within your order history or the confirmation email we sent you upon completing your purchase.

In the event of any delays, expect to receive the most accurate estimated delivery date via your Shipment Confirmation email and our order tracker upon shipment.

What if there’s an error in the address or the recipient's name is different?
In the case of minor address errors, such as a missing house number, DHL will redirect your package to a nearby pickup point for your convenience. Similarly, if the recipient's name on the package does not match the door nameplate, DHL will notify you via email regarding the pickup location and time. Remember to bring your ID when collecting your package.

If you've received an incorrect item from our online store, we sincerely apologize for the inconvenience. To rectify this, please initiate a return online for a refund and then reorder the correct item(s) separately. Unfortunately, we're unable to facilitate direct exchanges.

In the event that you've received the correct product but in the wrong size, you can easily exchange it for the right size through our online platform. Should you receive the wrong size despite ordering correctly, don't worry, just reach out to us and we'll assist you in exchanging it for the size you originally requested.

Here's a helpful tip: Opting for the 'refund with Reqidas e-gift card' option during the return process ensures you receive your refund swiftly as an e-gift card, ready for immediate use on your re-order. This eliminates the wait time associated with bank transfers, which can take up to 14 days to process. Of course, this e-gift card refund can also be utilized for any other purchase from our store.

If you made your purchase at a Reqidas physical store and find that the product doesn't meet your expectations, you can simply return it for a refund or exchange it within the specified return period, adhering to our in-store return policies and restrictions.

Missed the delivery? Here's what you can do:

Delivery Attempt: In most cases, the carrier will attempt delivery again the following day. Track your package online using the provided track and trace number to know when to expect it, or contact the carrier to arrange a new delivery time.

Collection Point: Your package might be waiting for you at a nearby collection point. Look out for a notification card in your mailbox. Remember to bring your ID and the notification card when picking up your package. It will be held at the collection point for 7 days before being returned to Reqidas.

If there's an address mistake or a discrepancy in the name on the package:

Minor Address Error: For small address mistakes (like a missing house number), DHL will deliver your package to a nearby pick-up point.
Name Discrepancy: If the name on the package doesn't match the name on your door, DHL will email you with details on where and when you can pick it up. Remember to bring your ID.

If you haven't received a notification card:

Check the track and trace number provided or contact the carrier for assistance.

To avoid missing future deliveries:

Keep an eye out for track & trace emails from the carrier. They often provide options to redirect or reschedule your delivery, including changing the delivery date, redirecting the package to a collection point, or even having it delivered to a neighbor's address.

There could be several reasons why your Reqidas order has not been shipped yet. Here are a few possibilities:

The product(s) you ordered are currently out of stock.
Your delivery address is in a remote area where we are unable to deliver.
You provided a PO box as your delivery address. Unfortunately, we cannot deliver to PO boxes as our deliveries require a signature upon receipt.
There may have been a payment issue when you placed your order.
If you are ordering from a different country, please place your order on the local Reqidas domain (e.g., for delivery to France, order from reqidas.com).

Additionally, please note that we are unable to ship orders to store addresses. If you wish to pick up your order at one of our stores, please select Click & Collect as your delivery method and choose an available store location. For more information and any limitations, please refer to our [link to store pickup information].

Keeping track of your order is easy with our Order Tracker. While we strive to meet our standard delivery times, unforeseen circumstances may cause delays. If your package hasn't arrived within the expected timeframe, please follow these steps:

Verify the delivery times for your specific product type, especially if it includes personalized items, which may take an additional 1-2 business days.
Utilize our Order Tracker to check the status of your order.
Refer to the delivery status chart below, which outlines the possible stages of your delivery and corresponding actions you can take.

Delivery Status:

Order status is 'Cancelled': You'll receive an email explaining the cancellation reasons.
Order status is 'Order received' but stuck: Contact us in case the product is out of stock, requiring cancellation.
Order status is 'Order shipped', but tracking shows 'Out for delivery' or earlier: Reach out to us as your order is with the carrier.
Order status is 'Order shipped', but tracking shows 'Delivered' without receiving the package: We may need to request proof of delivery.
Package received is incomplete: Your products may arrive in separate packages; contact us if further packages are missing.

If you encounter an address mistake or a name discrepancy:
For minor address errors (like a missing house number) or name mismatches on the door, DHL will deliver your package to a nearby pickup point and notify you via email. Remember to bring your ID when collecting your package.

You have a 30-day window from the date of receiving your order to initiate a return. You can also conveniently return items to any of our online stores.

If you've got the wrong size or color, no worries! You can swap it out for free within 30 days of receiving your order.

If you need to return an item in good condition or cancel your order, you'll receive a refund. If you ordered the wrong size or color, no worries! Reqidas offers free exchanges within 30 days of receiving your order.

With Reqidas, if you've made a purchase through our app and opted for push notifications, you'll be notified when your order undergoes the following statuses:

Shipped
Delivered
Returned
Cancelled
Delayed

Moreover, you may receive notifications based on events and locations, updates on your profile, and product notifications like price reductions, restocks, or sale alerts. Additionally, to ensure you stay informed, we'll send email notifications for every order update.

Where can I locate my Reqidas order number?
Upon placing your order with Reqidas, a confirmation email will be dispatched shortly, containing your unique order number. Should you encounter difficulty finding this email, kindly check your spam folder. For Gmail users, please inspect the promotions folder. Please allow up to five minutes for order processing before receiving your confirmation email. Note that if there's a typo in your email address, the confirmation email may not reach you, but rest assured, your order will still be processed.

How can I check my order status without receiving a confirmation email?
If you utilized PayPal for your purchase, you can retrieve your order number under 'Purchase details,' consisting of three capital letters followed by an eight-digit number. This information enables you to track your order seamlessly. For customers who opted for Klarna, your order number can be found on page 2 of the receipt, below the total amount. It begins with the capital letters "ADE" followed by eight numbers, facilitating order tracking.

How can I ensure I never miss another confirmation email?
To prevent missing confirmation emails in the future, double-check that all entered information is accurate before finalizing your Reqidas order. Additionally, consider creating an account to securely store your details for future purchases. By doing so, you'll gain access to the 'Order Tracker' feature upon logging in, allowing you to monitor recent orders effortlessly.

Upon successful placement of your order, you'll receive a confirmation email. Once you receive a shipment notification email, it confirms that your order has been processed.

Additionally, you can track the progress of your order through live chat, providing insights into its current delivery stage.

Upon receipt of your shipment confirmation email, please allow up to 24 hours for tracking information to become available online. This delay occurs as your carrier requires time to scan the package. Please note, tracking may take slightly longer over weekends.

You have a window of 15 minutes from placing your order to cancel it, either entirely or partially. Follow these steps:

Access Order Tracker: Visit the Order Tracker section on Reqidas' website. Enter your order number (found in your order history or confirmation email) along with your email address. Click 'Live Chat'.
Cancel Items: Within 15 minutes of placing your order, you'll see a 'Cancel Items' button. Click it to proceed.
Select Items to Cancel: Choose the items you wish to cancel, provide a reason for cancellation, and confirm your selection.
Confirmation: Once processed (usually within 2 - 4 hours), you'll receive a confirmation email at the address used for placing the order. You'll either receive a refund or won't be charged for the canceled products.

Please note that the cancellation button is only visible for 15 minutes after placing your order. If it's no longer visible, the order cannot be canceled online. In such cases, you can return the order for a refund once it's received.

For items marked 'Back-in-Stock', cancellation is possible until they are prepared for shipment. Refunds are processed according to the payment method used:

Credit Card: Immediate refund.
PayPal: Immediate refund.
Klarna: Refund within 6 days of cancellation if already paid. More information on Klarna refunds.
Sofort: Refund within 4 days of cancellation.

For further assistance, feel free to contact Reqidas' customer support.

We apologize for the inconvenience caused by the cancellation of your order. While pinpointing an exact reason for the cancellation can be challenging, we recommend referring to the order tracker for further insights. We encourage you to consider reordering the items. Rest assured, if any portion of your order is cancelled, we will promptly refund you for the cancelled products.

While it's not mandatory to have a Reqidas account to place an order, having one can streamline your checkout process by securely storing your address and payment information for future purchases. However, if you prefer, you can still proceed with your purchase without creating an account.

Navigating through Reqidas' website to find your desired products is effortless and quick. You have two primary methods to explore our offerings: navigation and search.

To utilize the navigation menu, simply click on your preferred category, whether it's by gender, sport, or brand, located conveniently at the top of the page. If you're on mobile, you can access these options either through the drop-down menu or by scrolling down the page.

Once you've selected your category, you can further streamline your search results using our comprehensive filters. These filters allow you to refine your choices based on various criteria such as product type, size, color, and price.

If you already have a specific product in mind, you can use the search bar located at the top right corner of the page. Just enter the product name or article number, and you'll be directed to your desired item in no time.

For more information about a particular product, simply click on its image. Once you've found what you're looking for, add it to your bag with a single click. Happy shopping!

Navigate to the shopping bag icon located at the top right corner of any page on Reqidas. From there, you can easily manage the contents of your shopping bag.
To adjust the size of a product, simply click on ‘Edit’ beneath the respective item.
To remove a product from your bag, click on ‘Delete’ beneath the specific item.
To modify the quantity of a product, click on the quantity box of the desired item and choose your preferred quantity.

If you used guest checkout, your order might not be linked to a registered account. However, you can easily track its status through our Live Chat feature.

At Reqidas, we offer a variety of secure payment options for your convenience. You can pay using Visa, American Express, Mastercard, PayPal, Klarna, and our exclusive Reqidas Gift Card. Additionally, we provide the option to pay via Sofort, allowing you to make payments directly from your online bank account with just your PIN and TAN, no registration required. If you prefer, you can also take advantage of Klarna's "buy now, pay later" option, where you settle your payment after receiving your order. For more details on Klarna payments, please refer to our guide here. It's important to note that Klarna operates independently, so for any inquiries regarding Klarna payments, we recommend reaching out to their dedicated customer service team.

Absolutely! You can have your delivery address differ from your billing address, provided they are within the same country. Simply uncheck the box labeled 'My billing information is the same as my delivery information' during checkout, and input your accurate billing details.

The timing of billing varies depending on your chosen products and payment method.

For credit or debit card transactions, your card will be charged when your order is shipped from the warehouse.

If you used PayPal, your account will be charged upon completing your purchase.

With Sofort bank transfers, your account will be debited immediately upon order completion.

For Klarna payments, you'll receive an invoice with a 14-day window for payment. All transactions will be managed through Klarna, independent of Reqidas.

Certainly! Upon your purchase, we'll promptly send you a PDF invoice via email. Once you receive your shipment confirmation email, the invoice will follow shortly after. If you've opted for Klarna as your payment method, your Reqidas shipping confirmation will come directly from Klarna in PDF format.

At Reqidas, Klarna's 'Pay later' option offers a convenient way to shop by allowing you to receive your order before making a payment. There are no interest charges or additional fees, and no credit application is necessary. Here's how it works:

While checking out on the Reqidas website, simply select Klarna 'Pay later' as your payment method.
After placing your order, you'll receive a confirmation email from Reqidas as well as a separate email from Klarna containing all the payment details.
You'll then have a 30-day period to settle your invoice with Klarna.

Returning items with Klarna is hassle-free: you'll only be charged for the items you decide to keep. For more information on returns, please visit our returns page.

Keep in mind that Klarna is an independent payment provider not affiliated with Reqidas. If you encounter any payment-related issues, please reach out to Klarna's customer service team directly.

For assistance with payment-related queries or invoice concerns, we recommend reaching out directly to Klarna's dedicated customer service. They can provide information on payment status, expected credit booking dates, and clarify any payment requests you may receive.

Through our partnership with Klarna, we offer the convenience of 'buy now, pay later' options, exclusively for our customers. With this payment method, you receive your order upfront and have 30 days to complete the payment. Please note that all payments for this option should be directed to Klarna. Explore the complete Terms and Conditions (link to Terms and Conditions).

Privacy Policy: Klarna conducts a thorough review of your provided information and may engage in data exchange with other entities and credit agencies, as necessary. Rest assured, your personal data is handled in compliance with relevant data protection regulations and Klarna's privacy policies tailored for Germany.

For Reqidas online purchases, while a separate VAT invoice isn't available, your invoice does specify the VAT amount and rate. For in-store purchases at Reqidas-owned outlets, you can request a VAT invoice. Simply visit an official Reqidas store and our team will assist you with obtaining one.

We provide comprehensive size charts for all Reqidas products to ensure you find the perfect fit. Simply refer to our size guide located on each product page to determine the most suitable size for you. If you have any further questions or need assistance, feel free to reach out to our customer support team for personalized advice.

All Reqidas products, manufactured or purchased within the last two years, are eligible for a Return Authorization. To initiate a warranty claim, kindly reach out to us with clear photos depicting the defect, along with the article number (a 6-digit alphanumeric code located on the product tag) and an overview of the product. If you've purchased a product from one of our own stores and wish to return it due to a quality issue, please return it to a store within the same country for inspection by our staff. Please be aware that we cannot compensate for damages resulting from negligence, misuse, or normal wear and tear. Additionally, warranty coverage extends exclusively to products purchased from our official online shop or one of our authorized stores.

While we strive to stock as many products as possible in our stores, space constraints may limit availability. If the item you desire is listed online, you can reserve it for in-store pickup during checkout. If you're in-store and don't see what you need, our staff can place an order for you. Payment is made digitally in-store via iPad, and delivery to your preferred address or store typically takes 2-5 business days. Please note, this service is available at selected stores only.

At Reqidas, we prioritize sustainability and quality in our materials selection. Our products feature a diverse range of eco-friendly and recycled materials, aligning with our commitment to becoming a more sustainable company. For a detailed overview of the materials utilized, visit the materials section on our website. Additionally, specific product material descriptions can be found on their respective online product pages or labels. Should you encounter any materials you cannot wear, rest assured that returns are hassle-free and complimentary.

If the Reqidas product you're after is out of stock, you can easily register for a back-in-stock notification specifically tailored to your size. Should the item become available again, you'll receive an immediate email notification. If the item remains out of stock for 30 days, the request will expire, and you'll receive notification accordingly.

Given the high demand for some of our products, they may sell out swiftly. However, there are alternative avenues to explore. If the desired product or size isn't available online, consider checking your nearest Reqidas store for availability.

Head over to the Reqidas release dates page, your ultimate source for upcoming product launches. Discover confirmed release dates and times for our top franchise products, ensuring you stay ahead of the game. Elevate your experience by opting for exclusive email and calendar reminders tailored to your favorite drops.

Sign up for:

Email Reminders: Receive timely alerts 24 hours before releases.
Create an Account: Store your details for seamless, time-saving checkout experiences.

Stay informed about new releases by subscribing to our newsletter. Learn more about how to sign up here.

Subscribing to Reqidas newsletters is easy and comes with perks! Here are three simple ways to sign up:

Visit our Signup page and enter your email address.
Scroll to the bottom of any page on our online store and find the newsletter signup section.
Click on 'Newsletter Sign Up' in the navigation bar.

Upon signing up, you'll receive personalized updates on Reqidas, including news, upcoming events, promotions, and product releases. Plus, you'll receive a special welcome gift directly to your inbox.

Conditions for the welcome gift:
The welcome gift cannot be exchanged or returned.
It holds no cash value and cannot be combined with other promotions, discounts, or coupons.
The gift can only be redeemed once and is valid for 4 weeks from the date of receiving the welcome email.

Please note:
The offer excludes delivery costs.
It is not applicable to prior purchases.
Availability may vary based on stocked sizes.
To claim your free welcome gift, a purchase is required.

Registering for a Reqidas account is a straightforward process.

Begin by locating the 'Login' option situated at the top right corner of the Reqidas website. From there, select 'Register' to initiate the account creation procedure.

You'll be prompted to input your personal details, including your first and last name. Following this, provide your login credentials, comprising your email address, a password of your choice, and its confirmation. Additionally, indicate your communication preferences and ensure to agree to the Terms and Conditions.

Finalize your registration by clicking on 'Submit'. Congratulations, your Reqidas account is now created! Keep an eye on your inbox for a confirmation email.

To modify your account details, simply log in to your Reqidas account.

For adjusting your login credentials such as password or email address, navigate to 'Login details' within 'Personal information'.

To update your address or phone number, head to 'Address book' under 'Account information'.

Upon altering your password, you'll promptly receive a confirmation email acknowledging the change.

Resetting your Reqidas account password is a breeze. Simply navigate to the account sign-in page on our website. From there, select ‘Forgot Your Password?’ and provide the email address associated with your account. After clicking ‘Submit’, we’ll promptly send you a password reset confirmation email.

Once you receive the email, click on ‘Confirm’ to proceed. Then, you can set a new password and finalize the change by clicking ‘Apply’.

Voila! Your password has been successfully updated. You’ll receive a confirmation email to verify the password change.

To manage your email preferences and unsubscribe from marketing communications, follow these steps:

Account:

Log in to your Reqidas account.
Navigate to 'Your Preferences' section.
Update your preferences according to your choice.
Click 'Save' to confirm your changes.

Email:

In any newsletter or marketing email from Reqidas, scroll to the bottom.
Click on the 'Unsubscribe' link provided.
Confirm your decision by checking the confirmation box.
Click 'Update Preferences' to finalize your request.

Please note that it may take up to 72 hours for your request to be fully processed. During this time, you might still receive newsletters or marketing emails.

To delete your Reqidas account, please follow these steps:

Log in to your Reqidas account.
Navigate to your account settings.
Look for the option to delete or deactivate your account.
Follow the prompts to confirm your decision and complete the process.

Please note that deleting your account will permanently remove all your personal information and order history from our system.