MY ACCOUNT
COMPANY INFORMATION
ORDERING
DELIVERY
PAYMENT
PRODUCTS
RETURN REFUND
PROMOTIONS VOUCHERS
MY ACCOUNT
How do I modify the account details for my account?
To change your account details, log in to your account.
You can change your password or email address by going to ‘login details’ under ‘personal information’.
You can change your address details or phone number by going to ‘addresses’ under ‘account information’.
After you change your password, you will receive an email confirming that you created a new password for your account
How can I stop getting emails with newsletters and other promotional content?
By changing your options in our marketing emails, you can unsubscribe from newsletters. Alternatively, you can opt out directly from marketing emails.
Email
1. To unsubscribe from a newsletter or marketing email, click the “Unsubscribe” link at the bottom of the email.
2. To unsubscribe, check the confirmation box.
3. Click “Update Preferences”
How do I set up a profile?
Account creation is simple.
To begin the procedure, click “Login” in the top right corner of the website and then select “Create Account.”
You should enter your personal information once there. Your first and last names are as well as whether or not you are over the age of 13.
You then type in your “login information.” You need to make a password and double-check it because this is your email. Next, decide how you like to be contacted, and confirm that you agree to the Terms & Conditions.
By selecting “Submit,” the process is finished.
Thank you for creating your account. To confirm, we’ll send you an email.
How can I change the password on my account?
Your password can be reset with ease. Go to the account sign-in page to get started. Enter your login email address after clicking the “Forgot Your Password?” link. Once you click “Submit,” we’ll send you a confirmation email for the password reset right immediately.
Open the email as soon as you receive it and select “Confirm.” Make a new password entry and confirm it by selecting “Apply.”
Congratulations! Your password has changed. We’ll send you an email to let you know that the modification was made.
COMPANY INFORMATION
What is Reqidas?
We have big goals when it comes to sustainability at Reqidas. Our partnership the Oceans plays a big role in how we are using innovative manufacturing techniques to create environmentally friendly products.
Can I use Reqidas’ name, logos or images?
As a general rule, you may not use Reqidas’ name, logo or images for commercial purposes without authorization from Reqidas. Reqidas is not able to review each and every request for permission to use the Reqidas name, logo or images. It is your responsibility to determine whether your proposed use is permissible in accordance with applicable laws. Reqidas reserves the right to challenge any unfair uses or misuses of its name, logo and images.
How do I find a store nearby?
Use the Store Finder to find stores in your area. Click on a store for more details.
For a specific type of Reqidas store, like an Reqidas, try zooming out on the map to find the nearest location.
How do I Inquire About Bulk Product Orders?
To place a request for a bulk products order, please email us at info@reqidas.com.
How do I contact Reqidas?
Online Customer Service
Chat and Support: available 08:00 – 20:00 UTC +1, Mon-Sat
How many countries are there Reqidas stores?
We have Reqidas stores all over the world. Check out our store locator to find a store near you.
International Reqidas Store Locations: Germany.
What do I use the Reqidas chat for?
The Reqidas chat is the first level of service when entering into a chat on reqidas.com. The chatbot will ask questions, gather your customer information, and attempt to assist before sending you to a live agent.
What can I do if I’m concerned that I purchased a fake product?
Counterfeit items do circulate all around the world. If you think you bought one, please inform us where and from whom (name and address) you purchased the product. You should include the following details:
• photos of the product (including all labels attached to the product).
• photos of the packaging.
• a copy of the purchase receipt.
• any other documentation you received with the product.
• the website address if you purchased the product online.
As fake products do not come from us, please understand we cannot accept them for exchange or refund.
We cannot provide details of any outcomes of actions we may take.
If you choose to file a complaint against the seller of the product, we will cooperate with any inquiries from authorities concerning the authenticity of the product.
For future purchases, please be advised to buy your product from our Online Shop, one of our official stores, or an authorized retail partner.
ORDERING
Can I cancel my online order?
We are unable to make changes or cancel your order once it has been placed.
We begin constructing your personalized product as soon as you place your order.
However, you may return your product using our returns option within 30 days of delivery. *Some restrictions apply.
*Because personalized products are made just for you, they are not returnable.
Can I place orders on the Reqidas chat?
Currently, the Reqidas chat system is not equipped to place orders for you on the website. Please chat with a live agent for assistance with placing an order.
Can I pre-order or reserve a product?
Pre-order an item at the Reqidas Online Shop
If you want to buy an item from the Reqidas Online Shop that isn’t yet available, you might be able to pre-order it. A pre-ordered item is shipped to you as soon as it’s launched and you won’t be charged until we ship the item.
If a product is available for pre-order from the Reqidas Online Shop, the product image features a green badge stating ‘PRE-ORDER’. Simply add the item to your bag, and proceed to checkout as normal. Once your item has shipped, you’ll receive a shipping confirmation email with the tracking number and a link to track your order.
Can you ship Internationally?
We ship from our reqidas.com site to anywhere of the worldwide. However, we do accept payment and billing from other countries.
Do I need to create an account to buy from your online shop?
You don’t need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.
Where does Reqidas ship from?
We have warehouses that we can ship from throughout the country. The source of shipping can vary depending on the article and style of the product.
What emails will I receive regarding my order?
Typically, you will receive the following emails regarding your order:
• Order confirmation
• Purchase invoice
• Shipping information
Why can’t I find my order in my order history?
It may be that you placed your order using the guest checkout option. In this case, the order is not associated with a registered account. However, you can still check the status of your online order by using the order tracker.
Why is my online order cancelled?
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
• Stock availability. It is most likely that your size ran out of stock before we could process your order.
• Payment issues. Your payment did not go through or we were not able to verify your payment details.
• Delivery address issues. You may have accidently entered an incorrect or incomplete delivery address which we couldn’t process.
You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.
Will I receive a copy of my invoice?
Yes, you will receive a shipment confirmation email containing your order number, a link to track your order, and an itemized list of all items shipped. If an item is delayed, you will receive an additional shipping confirmation email once the item is available. Please note, you are not charged for an item until you receive your shipping confirmation email.
How do I find the product I’m looking for on the website?
You can find all available products on our site through a simple search. Either enter the product name or number in the search bar at the top right of the page, or search by gender, sport or brand on our navigation menu.
After searching, you can refine, customize, and organize your results in the ‘Your Selection’ menu on the left side of the screen, then add the items you want by clicking ‘Add To Bag’.
There are two ways to locate the products. Via the search menu or the navigation. Once you have located a product listing page you can refine your results using the available filters. You can’t customize or organize the results, simply refine them.
Suggestion is that we keep the search paragraph to describe the search process but need a more generic intro which describes both processes.
How do I know if my order is processed?
You will receive an order confirmation email when your order has been placed. Once you receive the shipment email your order has been processed successfully.
You can check the status of your order by visiting the Order Tracker page. This will tell you at which stage of the delivery process your order is.
How do I manage the content of my shopping bag?
Go to the shopping bag icon at the top right corner of any page. From there you can manage the content of your shopping bag.
• To change the size of a product, click ‘edit’ below the specific product.
• To delete a product, click ‘Delete’ below the specific product.
• To change the quantity of a product, click the product quantity box and select the number you want to order.
How to choose different shipping methods?
We offer free standard shipping to all Reqidas Customer.
Depending on the product in your shopping cart and shipping address, we may offer expedited shipping options at checkout in addition to our standard option.
What are the Delivery Terms?
– Standard shipping is 3-5 days plus an additional 1-3 days for processing.
Most product orders placed before 1:00 p.m. EST on business days, Monday thru Friday (excluding federal holidays within the U.S.) will ship the same day. Product orders placed after 1:00 p.m. EST are shipped the next business day. Your order must be received and clear credit authorization by 12:00 pm (noon) EST or your order may not be processed until the following business day.
You will not be charged for any product until it has shipped.
How can Reqidas help with orders placed through a 3rd party?
Q: Does reqidas take any responsibility for orders placed through 3rd party sites?
A: Reqidas does not take any responsibility for orders placed outside of reqidas.com. For help with orders placed via another party please contact the party directly.
Q: Can Reqidas change billing or shipping order information provided to reqidas.com on my behalf through a 3rd party ordering platform?
A: Reqidas cannot make any changes to these orders. You will need to contact the 3rd party you placed the order with to have this corrected.
How to edit shipping/billing info after placing order.
Unfortunately, we cannot change the shipping or billing information once you place your reqidas.com. You can, however, request a redirect of your package to a local delivery facility. Please reach out to your shipper for pick-up options near you. We do offer free returns of your product if you are not completely satisfied with your purchase. For more information about our return policy conditions, check out our Returns & Refunds section.
DELIVERY
When will my order arrive?
ORDER TRACKING SUPPORT
For orders placed while signed in to your reqidas.com account, sign in and visit your Order History.
GUEST ORDER TRACKING
If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e., ) and email address to find your order details.
To access tracking details, click on the ”VIEW ORDER” button.
SHIPPING TIME
NOTE: If your order has multiple items, your order may come in separate shipments, and items will be charged once shipped.
– Standard shipping is 3-5 days plus an additional 1-3 days for processing.
– Standard shipping of Personalized products is 3-5 days plus 5 days for processing.
– Express shipping is 3 business days (not available for PO Box, APO, or FPO addresses).
What should I do if I haven’t received my package?
· Standard shipping is 3-5 business days plus 1-3 business days for processing.
· Express shipping is 3 business days (unavailable for PO Box, APO, or FPO addresses).
· Standard shipping of personalized products is 3-5 business days plus 5 business days for processing.
If you haven’t received your package within our standard delivery times, please follow the steps below.
1. Check the delivery times for your order by product type.
2. Personalized products require an additional five business days for processing.
3. Verify your delivery status below to identify the solution best suited for you.
4. If your shipper cannot solve your missing package issue, please contact us to initiate an investigation.
5. Visit our shipping limitations terms and conditions here for more information.
Note: Investigations can take up to 14-days to complete and begin two business days after scheduled delivery.
PAYMENT
When will I be charged?
It depends on the payment method you used.
Credit, Debit Card, or Reqidas Gift Card
If you used a credit or debit card we authorize the amount when you place your order. When the first shipment leaves the warehouse, we charge the products’ amount in that shipment, sales tax (if applicable), and the full shipping fee. For each additional shipment, we only charge the amount for the product and sales tax (if applicable). You will see separate charges on your credit card or bank statement for each shipment we make against your order.
PayPal
If you used PayPal, you would be charged as soon as you place the order.
Will reqidas price match?
Reqidas.com offers many unique promotions and mark-downs throughout the year. These promotions and mark-downs are specific to their individual terms and conditions. As such, adidas.com does not offer price matching on previously placed orders or after the promotion or sale has ended
Which payment methods do you accept?
We accept the following payment methods*:
• Visa, MasterCard, American Express, Discover
• credit or debit cards
• PayPal
Why are my payments not going through?
Our website recently experienced a temporary problem with our payment systems. The issue has been resolved, so please try to complete your order. We apologize for the inconvenience.
Sometimes payments do not process due to a number of potential reasons, including:
Order cancellation. Orders on occasion have to be cancelled due to product running out of stock prior to the order processing.
Billing address issues. You may have accidentally entered an incorrect or incomplete billing address associated to your card used for purchasing.
Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order and our Accepted Payments List
PRODUCTS
Are all products from the Online Shop?
Our stores stock as many of our products as possible, but they do have limited space. For this reason they can’t store all the products that are available in the Online Shop.*
If the product you want to order is available at the Online Shop, you can reserve it online and pick it up from a store by selecting ‘Pickup in store’ during checkout.
If you are at the store but the product you are looking for is not available, our staff will happily order it for you. You pay in-store digitally via an iPad and get your product(s) delivered to the address or store of your choice. This applies to selected stores only and can take up to 2 – 5 business days.
How to care for your clothing.
We want to help you maintain the fresh look of your favorite Clothes from reqidas. Check out our step by step guide for taking care of your clothes. Shoe Care
What is the warranty on my product(s)?
Q: What is the warranty on reqidas clothes product?
A: Reqidas products manufactured or purchased within the last 6 months are eligible for a Return Authorization. Please contact us to begin the Return Authorization/Warranty process. *Some restrictions apply.
*Face Covers are not eligible for returns or exchanges due to safety reasons.
Q: What do I need to file a warranty claim?
A: Please submit the following three digital photos:
a. One photo clearly showing the defect
b. One photo clearly showing the item number (item # is a 6-digit numeric or alphanumeric code on the product tag)
Q: Does Reqidas pay for return shipping?
A: If your item requires a physical inspection, reqidas will provide a pre-paid DHL return label.
Q: Will I be refunded for the shipping fee?
A: No, we do not refund the shipping fee. Sign up for Reqidas and receive free shipping and many other benefits!
Q: Can I exchange my items?
A: Purchases made on reqidas.com within the last 30 days are eligible for size exchange only. We can create an exchange for the same item in a different size.
Q: Do I need to send in a receipt?
A: A copy of your original receipt or itemized proof of purchase will be required.
Q: Will I be notified once you receive my claim?
A: Yes. Return processing can take up to 4 weeks. Once approved, an reqidas digital gift card email will be sent out.
Q: What if I don’t have an email address?
A: An email address is required to submit a warranty claim form.
Q: If my item is accidentally damaged, will this be covered under warranty?
A: The warranty does not cover damage caused by improper care, misuse, accident or neglect.
Q: I purchased the item in another country, yet I live in the other country. What do I select?
A: We handle warranty service for customers who reside in the over all world, regardless of purchase location.
Q: If I received an Reqidas digital gift card, can I place an order over the phone?
A: If you would like help placing your order, please contact us.
Q: Am I able to use the Reqidas gift card with any promo code?
A: Yes. You can combine the digital gift card with any valid reqidas.com promo code.
SPECIALIZED PRODUCT
We work with many companies to manufacture our specialized equipment. For questions or to submit a warranty claim on one of the following, please contact the manufacturer directly.
Where can I see upcoming product launches?
The Reqidas release dates page is your go-to destination for all upcoming product launches from Reqidas.
Here you will find the confirmed release date and time for our top franchise products.
Stay one step ahead of the rest by sign up for exclusive email and calendar reminders for your favorite drops.
|  Calendar Reminders Be the first to unbox. Download release alerts for Google, Apple and Outlook calendars for the drops you don’t want to miss. |
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You can also receive information about new releases by joining Reqidas.
How do Reqidas drops work?
Reqidas product launches and drops vary depending on the product. We want to keep you informed of what’s coming from Reqidas and will usually have information on the campaign landing pages and our reqidas social media. Some Reqidas hype drops may include waiting room access, and some may be eligible for reqidas early access.
How do I know if my product is authentic?
Buying your products from our Online shop or official retailers is the best way to make sure they will be authentic.
If you buy them in other places, like in markets, street vendors or internet sellers, the chances they will be fake are greatly increased.
What materials are your products made from?
We use a diverse variety of materials in our products, and wherever possible make sure they are environmentally friendly and recycled. Our selection of materials contributes to our ambition of becoming an even more sustainable company.
To thoroughly research the materials that we use, head over to the materials section of our website.
For the material description of a specific product, please check:
• its online product information page
• the product labels
If you purchased a product that contains materials you cannot wear, you can return it to us free of charge.
What should I do if the product I’m looking for, or the product in my size, is sold out?
Due to the popularity of some of our items they do sometimes sell out, but there are often other options you can explore. The product, or the size you’re looking for, may be available at a store.
What should I know about personalized gear?
MAKE IT PERSONAL
THIS IS HOW
You can make your apparel more personal by adding a little something of your own choice. Making them personal means adding a personal name and number of your choice – your own, your pet’s or well, basically anything (appropriate). Look for the Personalize It icon for availability.
To ensure your product looks its best, try to avoid the use of special characters – some characters are not supported by the system.
COSTS
Adding a name and/or number to your product is an additional $20 per item to the standard price. This is a flat rate.
DELIVERY & RETURNS
Making your apparel will take around 5 additional business days for delivery beyond your delivery selection. This means that, when adding a personalized apparel item to your bag with your name and/or number, your order will arrive 5 days later than usual.
Personalized products are created just for you. That means we cannot accept returns, except for manufacturing defects. We recommend familiarizing yourself with the fit of the specific item you are personalizing.
Color varies between materials. Our site shows a very close representation of how your gear will look. However, because it is a digital representation, we expect there will be some variation between your screen and the product.
Orders are charged when they ship and do not require a signature for delivery. We begin the personalization process as soon as you place your order and are unable to make changes or cancel your order.
Where can I submit a compliment or a complaint?
All compliments and complaints are invaluable to the success of Reqidas. Please contact us with your feedback about our products and/or service.
What are the Made To Be Remade FAQs?
1. Why should I return Made To Be Remade products? Separating all the different types of materials in a product, then putting it all back together is harder than it sounds. So every Made To Be Remade product is designed with a specific remaking process. It’s what makes the service circular. So it’s super important that all Made To Be Remade gear is returned to Reqidas. If it doesn’t go through the process we’ve designed, then unfortunately, it will probably end up in a landfill.
2. When should I return my gear for remaking? We all use our gear differently, and we all demand different things from it, so there’s no definitive answer. Just use your Made To Be Remade gear like usual. If you think you’ll wear it again, get the most out of it. If not, send it back. Through our in-app monthly questions, we hope to show you when others start returning gear, so share your thoughts with us too.
RETURN REFUND
Does Reqidas have a defective product claim process?
Orders placed on reqidas.com must be returned within 30 days of receipt for a full refund. If you place an order during the holiday promotional period, your order is eligible for a 60-day return from the time of delivery.
If you believe your item is defective and was purchased within the last 6 months from reqidas.com, or authorized reqidas*, you may be eligible to file a defective return claim.
Please note: Your warranty claim is subject to approval by reqidas. The defective return claim does not accept returns due to size, style selection, or fit. Your claim must be accompanied by a receipt, an reqidas.com order number. If your claim is accepted, you will receive a gift card in the amount you paid for the defective item.
*eBay, amazon, and other resell site purchases are not eligible.
Please contact Customer Service if you have received a defective product.
You can contact us to set up a defective return authorization for inspection. Reqidas reserves the right to determine between defective product and normal wear-and-tear. Please have product in hand when you contact the team as you will be asked to send in three photos, one containing the article number and production date from the size tag on the item, one of your receipt or proof of purchase, and one of the actual defect to determine authenticity & eligibility for your inspection.
FILE A CLAIM
In the event that you have an reqidas product with a material or manufacturing defect, for quickest service, we advise you to first check with the place of purchase for assistance. If you are not able to return the item to the original place of purchase, you may still be able to return the item directly through reqidas.
For items returned to reqidas, your product will be processed within 21 business days from the time we receive the package at our return center.
Ground rules for returning reqidas defective items:
Any product returned must have been purchased from an authorized reqidas.
No returns due to size, style selection problems, or fit.
Receipt from an authorized reqidas retailer is required.
FAQ’s
Q: Does reqidas pay for return shipping?
A: If your item requires a physical inspection, reqidas will provide a pre-paid return label.
Q: Can I exchange my items?
A: If your item was purchased on reqidas.com within 30 days, we can make an exchange for the same item in a different size
Q: Do I need to send in a receipt with my defective item?
A: A copy of your original receipt or itemized proof of purchase will be required. can take up to 4 weeks. Once approved, an reqidas digital gift card email will be sent out.
Q: Will I be notified once you receive my claim?
A: Yes. Return processing can take up to 4 weeks. Once approved, an reqidas digital gift card email will be sent out.
Q: What if I don’t have an email address?
Q: If my item is accidentally damaged, will this be covered under warranty?
A: The warranty does not cover damage caused by improper care, misuse, accident or neglect.
Q: I purchased the item in another country, yet I live in the other country. What do I select?
A: We handle warranty service for customers who reside in the over all world, regardless of purchase location.
Q: If I received an Reqidas digital gift card, can I place an order over the phone?
A: If you would like help placing your order, please contact us.
Q: Am I able to use the Reqidas gift card with any promo code?
A: Yes. You can combine the digital gift card with any valid reqidas.com promo code.
SPECIALIZED PRODUCT
We work with many companies to manufacture our specialized equipment. For questions or to submit a warranty claim on one of the following, please contact the manufacturer directly.
Can I return items from multiple orders in one box?
In order for your refund to properly credit back to your account, you will need to return items from different orders in separate boxes. Please do not combine items from multiple orders in one box.
What is our Performance Clothes Return Guarantee?
You can try any of our performance clothes for 30 days and return hassle-free. If you don’t agree that they’re the most comfortable clothes you’ve ever worn, you can return them free for a full refund, in any condition – no matter how many miles you’ve run.
Our returns portal to begin our normal return process here.
*Refund excludes shipping fees
How do I return my product(s)?
WHAT IS THE REQIDAS RETURN POLICY?
If you are not completely satisfied with your reqidas.com order, we offer a full refund within 30 days of receipt. We are extending the return window to 60 days from holiday. The following restrictions may apply.
· Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged. For more details about the Bad Bunny products, please see the “HOW DO I RETURN MY BAD BUNNY PRODUCT” section below, which contains some additional and different terms from our returns policy.
· Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.
· We do not refund the shipping fee. Sign up for reqidas and receive free shipping and many other benefits!
· Because personalized products are made just for you, they are not returnable.
Please ensure your return meets the following standards:
· The package must be sent physically from within the Germany
· The product is in its original state and packaging
· Apparel has the original tags attached
· Footwear is in the original shoe box
· Accessories have all parts of the original packaging
We are unable to return any item(s) or merchandise obtained from a retailer other than www.reqidas.com. Please return the product to the original retailer.
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?
USERS WITH REQIDAS ACCOUNT
Sign in to your reqidas Account
Go to your Order History
View the order you wish to return and select Return Items or Free Size Exchange
Select the product to return, the return reason, and the payment method for your refund
If Exchanging, select the product to exchange and your new size
Follow the easy label and shipment return instructions provided
GUEST USERS
Go to the Order Tracker
Enter your order number (i.e.) and email address to find your order details
Select Return Items or Free Size Exchange
Select the product to return, the return reason, and the payment method for your refund
If Exchanging, select the product to exchange and your new size
Follow the easy label and shipment return instructions provided
EASY LABEL PRINT AND SHIPMENT RETURN
Once you have followed the prompts to complete your return or exchange on adidas.com you will be provided with a return label. To send back your order.
We will process your return within 21 business days from the time that our facility receives it.
Processing your return will include a complete quality inspection of each product before a refund is approved.
After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.
CAN I DO AN EXCHANGE?
We currently offer free-size exchanges if stock is available. Because personalized products are made just for you, they are not returnable. Follow the exchange steps in the return/exchange flow, and please note the following details:
· A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you must drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History.
· If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product.
· To use free exchanges on reqidas.com, the package must be sent physically from within the Europa.
· We are unable to exchange merchandise obtained from a retailer other than reqidas.com. Please return the product to the original retailer.
WHEN WILL I GET MY REFUND?
After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days. Please allow up to 14 business days for your refund to post to your account after approval. Normal bank processing times do apply and may take up to a full billing cycle.
· If 14 working days have passed since the refund notification was sent and you still have not received your refund, please contact us.
· Be aware that if you used a pre-paid credit card, the refund would be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase.
· Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return.
· Shipping charges are not refunded.
· Seasonal surcharges are not refunded.
Orders paid with a gift card will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.
PROMOTIONS VOUCHERS
How do I request a replacement promotion code?
You can request a replacement promotion code in the following situations:
• You returned (part of) your order in which you used a promotion code. If this happened, make sure you’ve returned your order before you request a replacement promotion code.
• Your promotion code isn’t working. If this happened, follow the steps on how to use a promotion code and what to do if your promotion code isn’t working before you request a replacement code.
• Your promotion code doesn’t apply the correct discount to your order.
• (Part of) the order with which you used a promotion code was cancelled or you cancelled the order yourself.
What happens to my promotion code if I return my online order or if my order is cancelled?
If you used a promotion code that gave you a percentage discount (e.g. 10% off), the promotion code can be replaced if you return the order, or part of it. It can also be replaced if your order got cancelled, or if you cancelled the order yourself.
Unfortunately, it is not possible to reactivate redeemed promotion codes. Please contact us to request a replacement promotion code. If you plan to make a return, please do so prior to requesting your replacement promotion code.
What should I do if my promotion code isn’t working?
Sometimes when you try to use a promotion code you can get a message saying it’s either expired or not recognized. If it’s expired, you won’t be able to use it any more. If it’s not recognized, you can follow these steps to get to the bottom of the problem.
First you need to make sure you are using the promotion code correctly. Read the terms and conditions which can be found at the bottom of the email. Also, make sure the promotion code applies to all the items in your bag – not all items are eligible for promo codes. Another potential issue is that the promotion code might be a in-store promotion code which these cannot be used on reqidas.com.
If none of these issues apply, make sure you’ve entered the promotion code exactly as it appears. It’s easy to make mistakes if you enter the code manually. Some common mistakes are:
• Check spacing, character errors and/or spelling mistakes.
• The promotion code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
• Check you’re not mixing up the numbers 0/1 and the letters O/I.
If you are sure your promotion code is valid for your order but it still doesn’t work, please contact us.
How do I use my promotion code?
With a promotion code, you’re able to get a discount when you purchase products through our online store.
Here’s how to claim your discount:
1. Pick a product (one that’s applicable for a promotion code discount) from our online store.
2. Go to your shopping bag by clicking the ‘Check out’ button at the top of the screen.
3. Click ‘Enter promo code’ under your order summary
4. A promotion code field will appear. Type your promotion code into the field and hit ‘Apply’.
Keep in mind the promotion code:
• Is only valid for a limited time.
• May not be applicable to all products.
• Cannot be applied after you’ve placed an order.
• Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we’ll use the one with the greatest discount.
• All promotion codes are case specific.
You can find the Terms and Conditions related to promotion code usage stated on the bottom of your email, or on the promotion code.
Why doesn’t my promotion code apply the correct discount to my order?
Promotions often only work on a specific selection of our products. Please read the specific Terms and Conditions in the source of your promotion code to make sure that your promotion code applies to your order. The Terms and Conditions can be found at the bottom of the email we send you, underneath the ‘Store Locator’ and ‘Privacy Policy’.
If you’re sure your promotion code is valid for your order and the discount still doesn’t work, please contact us.*
Why won’t my promotion code work on sales products?
If your promotion code isn’t working on sales products, it’s probably due to the promotion code Terms and Conditions. Check the source of your promotion code for the promotion code-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy. Promotion codes are always linked to their respective Terms and Conditions.
If sales products are excluded from your promotion code, use it on a full-priced product instead.